Clockflower Keepsakes - Creating timeless treasures unique to you

Terms & Conditions

Your access to and usage of this website www.clockflowerkeepsakes.co.uk requires your acceptance of and compliance with these terms and conditions. If you disagree with any of these terms, then please do not access our services.

‘Clockflower Keepsakes’ or ‘us’ or ‘we’ or ‘our’ refers to the owner of this website. The terms ‘you’ or ‘your’ refers to the user of the said website.

These terms additionally cover our emails, social media and any associated promotional activity.

This website contains material which is owned or licensed by clockflower keepsakes. The material includes, but is not limited to, the layout, the design, graphics and media.

All intellectual property rights remain the property of clockflower keepsakes.

Occasionally this website may also include links to other websites. These links are provided for your convenience to provide further information. It does not mean that we endorse the website and we have no responsibility for the content of the linked website.

Please familiarise yourself your rights contained within the Consumer Rights Act 2015.

When purchasing any product or service you may be asked to supply certain information relevant to your Purchase including, but not exclusive to your credit card number, the expiration date of your credit card, your billing address, and your postal information.

By doing this you are stating that you have the legal right to use this method of payment and that the information that you supply is correct and complete. You are agreeing that clockflower keepsakes is not responsible for any loss or damage occurring from the submission of false or inaccurate information.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to product availability, errors in the description or price of the product or service, error in your order or other reasons. We also reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.

You acknowledge that information and materials shown on this website may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be held responsible. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Your account or order may be terminated by us or you. If we terminate your account/order, you will be notified by email and an explanation for the termination may be provided however, we reserve the right to terminate without giving reason.

If this should occur and we terminate your account/order, any current or pending purchases on your account will be cancelled and will not be dispatched. We reserve the right to cancel purchases without stating reasons, for any reason prior to dispatch and if purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases within 14 calendar days.
If you terminate your account, any non-dispatched purchases which have not yet been made will be cancelled and you will be refunded any monies paid in relation to those purchases within 14 calendar days.

You have the right to cancel within a period of 14 days from the order being placed however, this does not apply if we have already started making your bespoke order. If we have already posted your print kit, then a charge will incur for the cost of the kit/s and delivery. If you have not yet used your kit you can return this for full refund although the return cost will be your responsibility.

Every effort has been made to ensure that all image representations and descriptions of our products are true to the actual products. We cannot be held responsible for a for variations from descriptions.

All our products are not machine made and are handcrafted in our workshop. The nature of handmade items means that no piece will be without any minor imperfections and no two pieces can be exactly the same. Please read the product descriptions carefully and accept that these can change at any time.

This refers only to minor variations of the product not a completely different product and does not exclude our liability to correct any mistakes that have been made on your order where we are at fault. Please see our Delivery and returns page for more information.

You will receive confirmation of your order detailing the product ordered and any personalisation required. Please check these details and let us know of any mistakes before uploading your prints. We cannot be held responsible for any spelling mistakes or product mistakes from your order after this point.

You will receive notice that your order has been dispatched. If your parcel has not arrived within 14 days, please contact your local sorting office to check that it isn’t awaiting collection as we cannot be held responsible for delivery failure. If your parcel is returned to us as undelivered, a delivery charge of £6.95 will be charged to re-post. Please note that in the unlikely event of a missing parcel, we cannot offer a re-make or refund until the parcel has been officially classed as missing by royal mail which can be up to 30 days from posting. We ask that you return your prints within 21 days of placing your order. However, we realise that this isn’t always possible. Failure to return prints within 12 weeks from ordering may result in your order being cancelled and without refund. This excludes gift packs and gift vouchers. Gift packs and gift vouchers are valid for 1 year from date of purchase.

Clockflower keepsakes aim to provide exceptional customer service and products. As our items are bespoke, we are unable to accept returns of products due to change of mind. We will accept returns of products that are deemed incorrect due to negligence on our part or faulty.

If you are ordering from outside the United Kingdom, import duties and taxes may be incurred once your goods reach their destination. We are not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the goods are being imported. Please be aware that goods may be inspected on arrival at port for customs purposes and that we cannot guarantee that the packaging of your goods will be free of signs of tampering. Please also be aware that the United Kingdom consumer protection laws may not apply.

If you create an account with us, you must provide us with information that is accurate, complete, and always current. Failure to do so is a breach of the Terms, which may result in immediate termination of your account.

You are responsible for safeguarding the password that you use to access your account and for any activities or actions under your password.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.

Please read our privacy policy and cookies policy. These make up part of these terms and you are required to read them before you use this website.

Every effort is made to keep the website running smoothly. We cannot take any responsibility for the website being unavailable due to technical issues beyond our control.

Your acceptance of these terms, usage of our site and any disputes arising from the use are subject to the laws of England, Northern Ireland, Scotland and Wales.