Clockflower Keepsakes - Creating timeless treasures unique to you

Privacy Policy

The purpose of this policy is to provide you with information about how we collect and use your data when you use our website and when ordering our products. This also includes any information that you provide in email, social media or through promotions.

The data that we collect is used to improve the service that we supply on our website and to facilitate you to be able to purchase products from our website. By using this service you are agreeing to the collection of this data.

The data collector is clockflower keepsakes and we are responsible for your personal data.

Personal data is any information about an individual that can identify them. Information that is outside of this will be known as non – personal information.  We may need you to provide some of this information to us when you are using our service.

This may be, but is not exclusive to:

Email address, first and last name, phone number, address, usage data.

When this information is provided by you we will use it in ways that you have given us permission to and it is generally used to provide or improve our service or fulfil a contract with you. We will also use this data for payment processing. We will also release this data if we are legally required to do so.

It may be used to allow you to use interactive features on our site such as setting up an account or enter competitions.

We may use this data to inform you of changes or provide you with news and updates to our service.

We may also collect usage data which provides us with information about how the service is used. This may include, but is not exclusive to IP address, browser type, browser version and the time spent using the service.

Data usage may be used to keep our site current and running well, to analyse information to improve our website or services or to detect and prevent and technical issues with our site.

Cookies and other tracking technologies are used to track the activity on our website and collect certain information. These are used to analyse and improve our website and services. Please see our cookie policy for more information.

We will only keep your personal data for as long as is necessary to fulfil its purpose and to satisfy any legal, accounting or reporting requirements. By law we are required to keep basic information about our customers for a period of six years after their custom to comply with tax purposes. This may include personal data and transactional data.

Usage data will be kept for a short time for analytic purposes, however this may be longer if this data is used for security purposes or we are required by law to do so.

We may, at times, use a third party to help us provide our service and maintain our website. They will have access to your personal data but only to perform  an operation on our behalf. These third parties are obligated not to disclose this information or use it for any other purpose.

Our website servers are located in the UK however some of our third party service providers operate in other countries. When we collect your personal data we may process it in these countries.

We may also use third party services to analyse the use of our website such as google analytics. This service tracks and reports website traffic. You can opt out of this service. Please visit Google’s privacy and terms page for more information on this.

Our payment processing is undertaken by a third party service provider. This is to ensure secure handling of payment information. We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

The security of your data is extremely important to us and we use all means possible to protect your data please remember that no transaction over the internet is 100% secure. Therefore we cannot guarantee absolute security.